Question 1

Satisfaction Guarantee

Accepted Answer

We guarantee that your product will arrive in new condition and be free of defects. If that is not the case, we will be more than happy to address any defects.  Any defect must be reported within 30 days of shipping arrival of your product.  Marine Canvas Direct reserves the right to address the defect in a manner of their choosing.  This guarantee does not apply to products incorrectly ordered by the customer or any other reason other than defective or damaged products.  This guarantee does not imply or offer any extended warrantee.

Question 2

Shipping & Fulfillment

Accepted Answer

All of our products are hand-made and made-to-order.  The products are made through our partner, Bimini Top Nautica, Barcelona, Spain.  Manufacturing and shipping times vary.  Our customers typically receive their product within 4 weeks after placing their order.  Delivery within 4 weeks is not guaranteed and is provided as a guide only.

Question 3

Returns & Refunds

Accepted Answer

All of our products are made-to-order for you upon receipt of your order.  Due to the custom-made, made-to-order nature of our business, we cannot offer any refunds or return options on the products you order.  We will however, work with you to come up with the best solution to address the reason you are not happy with your product.  We do offer a satisfaction guarantee however, so you can be assured that your product will always be new and free of defects upon arrival.

Question 4

Cancelling An Order

Accepted Answer

If you need to cancel your order, do let us know ASAP.  If your product has not started production, we will be happy to cancel your order and provide a full refund.  Due to the custom and made-to-order nature of our business, if the order has already started production, we will not be able to cancel your order.  We will work with you however to resolve the matter in a way that is fair to all parties.

Question 5

Privacy Policy

Accepted Answer

TYPE OF INFORMATION COLLECTED
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
HOW INFORMATION IS COLLECTED
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
WHY INFORMATION IS COLLECTED
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.
INFORMATION STORAGE
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
CUSTOMER COMMUNICATION
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Question 6

Terms & Conditions

Accepted Answer

This website is owned and operated by Marine Canvas Direct.  These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the ability to select, customize by color, and purchase marine canvas products.  By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
USER ELIGIBILITY
In order to use our website and/or receive our services, you must possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
COMMERCIAL TERMS
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
RETURN & REFUND
Details of our return and refund policy are provided under “Returns & Refunds” on the “Policies” page of the Marine Canvas Direct website.
RETENTION OF RIGHT TO CHANGE OFFERING
We may, without prior notice, change the services or products offered; stop providing the services or products or any features of the services we offer; or create limits for the services or products. We may permanently or temporarily terminate or suspend access to the services or products without notice and liability for any reason, or for no reason.
GUARANTEE
Details of our product guarantee are provided under “Satisfaction Guarantee” on the “Policies” page of the Marine Canvas Direct website.
OWNERSHIP OF INTELLECTUAL PROPERTY, COPYRIGHTS, & LOGOS
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Marine Canvas Direct.  Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
RIGHT TO SUSPEND OR CANCEL USER ACCOUNT
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.
INDEMNIFICATION
You agree to indemnify and hold Marine Canvas Direct harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services or products offered on the website.
LIMINITATION OF LIABILITY
To the maximum extent permitted by applicable law, in no event shall Marine Canvas Direct be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service or products offered.

To the maximum extent permitted by applicable law, Marine Canvas Direct assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service or products; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
RIGHT TO CHANGE AND MODIFY TERMS
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website.
PROMOTIONAL EMAILS AND CONTENT
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 
DISPUTE RESOLUTION
All disputes arising out of this agreement shall be submitted to mediation.  If mediation is not successful in resolving all disputes arising out of this agreement, those unresolved disputes shall be submitted to final and binding arbitration. The arbitrator shall be selected by Marine Canvas Direct.  The arbitrator's award shall be final.

FREE SHIPPING IN THE US

POLICIES

Satisfaction Guarantee

Shipping & Fulfillment

Returns & Refunds

Cancelling An Order

Privacy Policy

Terms & Conditions

Copyright Marine Canvas Direct 2023. All rights resrved.

FREE SHIPPING IN THE US

POLICIES

Satisfaction Guarantee

Shipping &amp; Fulfillment

Returns &amp; Refunds

Cancelling An Order

Privacy Policy

Terms &amp; Conditions

Copyright Marine Canvas Direct 2023. All rights resrved.

Shipping & Fulfillment

Returns & Refunds

Terms & Conditions